Carmarthenshire Citizens Advice – Energy Advice & Support
Telephone - 01267 231 742
Rising energy costs continue to place significant pressure on many households. Our specialist Energy Advisers provide free, independent and confidential advice to help people reduce their energy costs, improve the energy efficiency of their homes and access the financial support available.
We support anyone who is struggling to afford their energy bills, is at risk of fuel poverty, lives in a cold or damp home, or is vulnerable due to age, disability, long-term health conditions or financial hardship.
How We Can Help
Our advisers can provide support with:
- Reviewing gas and electricity bills to ensure you are being charged correctly.
- Understanding energy tariffs and identifying opportunities to reduce costs.
- Advice on smart meters, meter readings and billing issues.
- Supporting clients experiencing energy debt, including negotiating with suppliers and discussing repayment options.
- Assistance with supplier disputes, billing errors and complaints.
- Accessing grants and charitable funding for energy costs where available.
- Applications for emergency financial assistance, including the Discretionary Assistance Fund and other support schemes where eligible.
- Advice for households using alternative fuels such as heating oil, LPG, solid fuel and bottled gas.
- Income maximisation checks to ensure you are receiving all the benefits and financial support you are entitled to.
- Budgeting and money management advice to help with rising household costs.
- Practical energy-saving advice and home energy efficiency assessments.
- Information on insulation, heating improvements and schemes that may help improve the energy efficiency of your home.
- Providing simple energy-saving measures, where available, to help reduce energy consumption.
Tailored Support
Every household is different. Our advisers take the time to understand your circumstances and provide personalised advice to help you stay warm, reduce your energy costs and improve your financial wellbeing.
Support is available face to face, by telephone and through our Digital Drop-in Service
Whether you need help understanding your energy bills, managing debt, accessing grants or improving the energy efficiency of your home, our Energy Advice team is here to support you.
Digital Video Call Service