If we’ve let you down tell us - We want everyone who uses the Citizens Advice Carmarthenshire to be happy with the service, we provide. That’s why if we’ve let you down, we want to hear from you— no matter how big or small the issue is. Often, we’ll be able to put things right. And even when we can’t it helps to know where we’ve gone wrong helping us do better in the future.
We promise to deal with every complaint quickly, professionally, and confidently.
Making a formal complaint - There are several ways to make a complaint. You can write a letter explaining what happened and send it to the address below or drop it into the local Office using the same address alternatively, you can email the Citizens Advice feedback team using the details below and they will pass your complaint to the right person. Your complaint will be investigated by someone who isn’t directly involved. If it’s upheld, we’ll apologise fully and, if appropriate, let you know what we’re doing to put things right. We aim to respond to every complaint within eight weeks, if it’s going to take longer than this, we’ll explain why and keep you informed of progress.
Local Citizens Advice: The Chief Officer or Chair, Citizens Advice Carmarthenshire, PO Box 247, Llanelli, Carmarthenshire, SA15 9FQ
Email: complaints@carmarthenshire-ca.org.uk
Citizens Advice Feedback team: feedback@citizensadvice.org.uk
Ring: 03000 231 900
Local Citizens Advice: The Chief Officer or Chair, Citizens Advice Carmarthenshire, 113 Lammas Street, Carmarthen SA31 3AP
Email: complaints@carmarthenshire-ca.org.uk Email:
Citizens Advice Feedback team: feedback@citizensadvice.org.uk
Ring: 03000 231 900